Adding Additional Service Fees to a Request

Adding Additional Service Fees to a Request

As a provider (CSP), you have the ability to add additional service fees to a test request if the requested service requires extra time, travel, resources, or accommodations beyond your standard rate. This option is available when reviewing an inbound service request submitted by a requester (TPA).

When to Use This Option

Add an additional fee if:

  • The test location is outside your standard service area
  • The service requires after-hours, weekend, or rush scheduling
  • There are client-specific instructions that require extra work or supplies

How to Add a Fee

  1. Navigate to your Inbound – Service Requests Received tab (In-Network or Out-of-Network).
  2. Locate the request you want to review.
  3. Click on the request to open the action menu.
  4. Select the “Add Additional Service Fee” option.
  5. Enter the fee amount you are requesting.
  6. Provide a clear reason for the additional charge in the required comment field.
  7. Click Submit to send the revised request back to the requester.

What Happens Next

  • The requester will be notified of the additional fee request.
  • They can choose to accept the fee, decline it, or contact you for clarification.
  • The request will remain in a pending state until the requester responds.

Best Practices

  • Be transparent and detailed when explaining the reason for the additional charge.
  • Only add fees that are consistent with your pricing policies and previously discussed terms.
  • Use this option responsibly to preserve trust and maintain strong relationships with requesters.

This feature allows providers to recover the cost of exceptional services while keeping the process transparent and collaborative.


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