In the Veriport Network, both requesters (TPAs) and providers (CSPs) have the ability to cancel a test request when necessary. However, the cancellation process is structured to ensure that both parties are informed and agree to the change. This involves two roles:

• Making a Cancellation Request: Initiating the request to cancel a scheduled or pending test
• Approving a Cancellation Request: Reviewing and accepting the cancellation proposed by the other party

Making a Cancellation Request

Either party may request a cancellation if circumstances change or the service is no longer needed. For example:

• A requester may cancel due to a change in testing requirements or scheduling conflicts
• A provider may cancel due to staff unavailability, emergencies, or site limitations

When you initiate a cancellation:

• You must provide a reason for the cancellation
• The request is sent to the other party for approval
• The request remains active until the other party responds

Approving a Cancellation Request

When you receive a cancellation request from the other party:

• You can either approve the cancellation or decline it
• If approved, the request is officially canceled and removed from your active list
• If declined, the request remains active and may need further communication to resolve

Important Notes

• Test requests cannot be unilaterally canceled—both parties must agree
• Clear and timely communication helps avoid service delays and misunderstandings
• All cancellation actions are logged in the request history for transparency

Use these features to manage your network relationships responsibly and ensure that all test activity is aligned with real-time operational needs.