In Veriport, both requesters (TPAs) and providers (CSPs) have the ability to initiate a cancellation for a test request that is no longer needed or cannot be fulfilled. Cancellations are a two-step process that ensures both parties agree before the request is closed.

When to Cancel a Request

You may need to cancel a test request if:

• The test is no longer required
• There was an error in the original request
• The provider cannot fulfill the request
• The requester chooses a different provider or date

How to Cancel a Request

1. Navigate to the appropriate tab (e.g., Service Requests, Requests Made, or Requests Received depending on your role).
2. Find the request you want to cancel.
3. Click the “Cancel Request” button or option in the action menu for that request.
4. Enter a required reason for the cancellation in the prompted field.
5. Submit the cancellation request for the other party to review.

What Happens Next

• The other party will be notified and must approve the cancellation for it to take effect.
• The request remains open and pending cancellation until it is accepted or declined.
• Once approved, the request is marked as Cancelled and is no longer active.

Important Notes

• Both parties must agree to cancel—requests cannot be unilaterally closed.
• All cancellation activity is logged in the request history for transparency.
• If urgent, consider messaging the other party using the Comments column to expedite a response.

Using the cancellation process helps keep your workflow clean and ensures accurate test records for compliance and reporting.