When you, as a provider (CSP), receive an inbound test request from a requester (TPA), you have several options to manage the request based on your availability, pricing, and service capacity. These options apply to both in-network and out-of-network inbound requests.

Available Actions

When reviewing a pending service request under “Service Requests Received”, you may choose one of the following options:

1. Approve

Select this option to accept the request as it is. By approving, you commit to performing the service on the requested date and under the specified terms. Once approved, the request will move to your “Service Requests” tab for tracking and completion.

2. Reject

Use this option if you are unable to perform the service. This may be due to location constraints, scheduling conflicts, or service limitations. Rejected requests are returned to the requester and closed on your end.

3. Add Additional Service Fee

If fulfilling the request requires extra effort, travel, or resources beyond your standard rate, you can propose an additional service fee. When this option is selected:

• Enter the proposed fee amount and a reason for the adjustment
• The requester will review and either accept or decline the revised cost
• The request remains pending until the requester responds

4. Change Service Date

If you are available to perform the service but not on the originally requested date, use this option to propose a new date or time. The requester will be notified and can either accept the new schedule or provide an alternative.

Key Considerations

• Always respond promptly to avoid delays for the requester
• If using “Add Additional Service Fee” or “Change Service Date” include clear explanations to improve approval chances
• Your decision and any changes will be visible in the requester’s dashboard for review

These tools give you flexibility to manage requests in a way that fits your operation while maintaining clear, professional communication with requesters.