As a provider (CSP), you may occasionally receive a service request with a date or time that doesn’t fit your availability. In these cases, Veriport allows you to propose an alternative date and/or time before accepting the request. This keeps scheduling flexible while maintaining clear communication with the requester (TPA).
When to Use This Option
Request a new service date when:
- You are unavailable at the originally requested time
- Staffing, site hours, or equipment availability conflict with the request
- You want to consolidate scheduling for efficiency
How to Propose a New Date and Time
- Navigate to your Inbound – Service Requests Received tab (In-Network or Out-of-Network).
- Locate the test request that has a scheduling conflict.
- Click on the request to view the available actions.
- Select “Change Service Date” from the action menu.
- Enter your proposed new date and/or time in the required fields.
- Include a brief note to explain the change, especially if it differs significantly from the original request.
- Click Submit to send the proposed change to the requester.
What Happens Next
- The requester will be notified of your proposed change.
- They can accept, decline, or respond with an alternative date.
- The request will remain in a pending state until both parties agree on the updated schedule.
Best Practices
- Propose alternative dates as soon as possible to avoid delays
- Be clear and professional in your comments to promote quick approval
- Monitor the request status for updates or responses from the requester
Using the “Change Service Date” feature allows you to maintain scheduling flexibility while keeping the request active and collaborative.