General
MRO Review Statuses Explained
Here is a quick explanation of the Veriport statuses you may see and what they mean. Awaiting CCF2 - The specimen ID will appear in the "CCF Requests" section of your dashboard. Please submit a copy of the CCF2 and allow time for processing. Pending ...
Updating Your Account Information In Veriport
Step 1: Select the drop-down beside your username and select the “Settings” option. Step 2: Select “Account Profile” from the list on the left side of your settings screen. Step 3: At the top of this page you will see the section Account Details. ...
Updating Your Address In Veriport
Step 1: Select the drop-down beside your username and select the “Settings” option. Step 2: Select “Account Profile” from the list on the left side of your settings screen. Step 3: Scroll down to the “Address” section and enter your new address into ...
DOT Refusal Reports
What is the DOT Refusal Reports feature? The DOT Refusal Reports feature allows TPAs to seamlessly create and document reports for non-MRO (Medical Review Officer) refusals. These reports not only stand as official records for individuals who have ...
Updating Client Information
Step 1: Select “Clients” and “View Clients” from the drop down menu at the top of your dashboard. Step 2: Select the “Update” button beside the client you are looking to update from the dropdown arrow. Step 3: Now you will be brought to the page to ...
Merging Clients
***Please note once this action is permanent and once it has been completed it cannot be undone. Step 1: Select “Clients” and “View Clients” from the menu at the top of your dashboard. Step 2: Click the 3 line button, at the top right of the table, ...
Uploading Documents to Your MRO
Upload your documents directly to your MRO with ease from your Veriport dashboard! To upload to your MRO you must be connected to your MRO through Veriport (meaning you must already receive your MRO results through Veriport). Step 1: Select the ...
Delivering Reports
*Once a report has been delivered you will no longer be able to edit the report. Step 1: Scroll to the “Tests to be Delivered” section of your dashboard. Step 2: If you are needing to deliver multiple reports select the checkbox to the left of the ...
Merging Donors
From the “Clients” drop-down in the menu at the top of your screen select “View Clients”. Select “View” beside the client’s name the donor you would like to merge is under. Now scroll down to the Donor section of the client and select the “Merge ...
How to Update a Donor name on an MRO report
If a donor name on an MRO report needs to be corrected, please contact your MRO and ask them to update the donor name on the report.
How to set a Donor as active or inactive
**If a donor is in a pool, they are unable to be set as inactive until they have been removed from the pool. Step 1: Click the “Client” drop-down menu on the top menu bar. In that drop-down select the “View Clients” option. Step 2: Beside the ...
Adding Donors
Click the “Client” drop-down menu on the top menu bar. Select “View Clients”. Beside your client’s name click “View”. In the Donor section click the green “New” button. Fill in the donor’s information; first and last name, date of birth, donor ID, ...
What is a Collection Site?
A Collection site is a place (it may be permanent or temporary) that is designated for donors to present themselves for the purpose of providing a specimen for testing. Collection site refers to the entire area that is used to conduct the test, and ...