Accessing the Lab Orders Feature in Veriport

Accessing the Lab Orders Feature in Veriport

The Lab Orders feature is built directly into the Veriport platform, making it easy for authorized users to start placing orders once your account is properly set up. This article explains how to find and access the Lab Orders section, including navigation steps, required permissions, and what to do if the feature is not visible.

Prerequisites

Before you can access Lab Orders, ensure the following:

  • Your Veriport account has been enabled for the Lab Orders feature (this is typically handled by your account administrator or Veriport support during onboarding or feature rollout).
  • You have an active subscription that includes Lab Orders functionality.
  • Your account has been linked to payment processing capabilities (required for collecting lab fees and collection fees at the time of order placement).
  • You are logged in with a user role that has permission to place lab orders (e.g., TPA Administrator, Order Manager, or similar).

If any of these are missing, contact Veriport support to confirm your account setup.

How to Navigate to Lab Orders

Follow these steps to access the Lab Orders feature:

  1. Log in to Veriport
    Go to your Veriport login page and sign in with your credentials.
  2. Go to the Main Dashboard
    After logging in, you will land on the Veriport dashboard (the default home screen).
  3. Locate the Lab Orders Section in the main menu.

What You’ll See in the Lab Orders Section

Once inside Lab Orders, you will typically see:

  • A button or link to Create a New Lab Order (the primary way to begin placing an order).
  • A of your recent or active lab orders, showing status, donor name, test type, collection site, date placed, and invoice reference (if applicable).
  • Filters and search tools to quickly find past orders by client, donor, date range, or status.
  • Summary information about pending results, recent invoices, or upcoming collections (depending on your account configuration).

Troubleshooting: If You Don’t See the Lab Orders Feature

If the Lab Orders option is missing from your menu or dashboard, try the following:

  • Refresh the page or log out and log back in.
  • Check your user role and permissions—Lab Orders may be restricted to certain roles. Ask your Veriport account administrator to verify or adjust your permissions.
  • Confirm that your organization has been activated for the Lab Orders feature. This may require a quick setup step or confirmation from Veriport support.
  • Ensure your browser is up to date and clear your cache if needed.

If the issue persists, reach out to Veriport support with your account details. They can enable the feature or guide you through any additional setup steps (including payment processing configuration).

Next Steps

Once you’ve successfully accessed the Lab Orders section, you’re ready to begin placing orders. The next articles in this knowledge base will walk you through:

  • Selecting clients and donors
  • Choosing test types and specimen collection methods
  • Finding and selecting collection sites
  • Reviewing competitive pricing for lab and collection fees
  • Completing payment and placing the order

Happy ordering! If you run into any navigation issues or need help getting started, Veriport support is just a message away.


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