Responding to Requests
Requesting a New Date and Time for a Service
As a provider (CSP), you may occasionally receive a service request with a date or time that doesn’t fit your availability. In these cases, Veriport allows you to propose an alternative date and/or time before accepting the request. This keeps ...
How to Cancel a Test Request
In Veriport, both requesters (TPAs) and providers (CSPs) have the ability to initiate a cancellation for a test request that is no longer needed or cannot be fulfilled. Cancellations are a two-step process that ensures both parties agree before the ...
Adding Additional Service Fees to a Request
As a provider (CSP), you have the ability to add additional service fees to a test request if the requested service requires extra time, travel, resources, or accommodations beyond your standard rate. This option is available when reviewing an ...
Managing Inbound Test Requests: Approval Options
When you, as a provider (CSP), receive an inbound test request from a requester (TPA), you have several options to manage the request based on your availability, pricing, and service capacity. These options apply to both in-network and out-of-network ...