Understanding Pricing: Lab Fees, Collection Fees, and Competitive Rates

Understanding Pricing: Lab Fees, Collection Fees, and Competitive Rates

After selecting the client, donor, test type, and collection site, Veriport displays a clear pricing summary before you finalize the order. This includes the lab fee (for the actual laboratory analysis) and the collection fee (for the specimen collection service at the chosen site), all at highly competitive rates. This article explains how pricing works, what to expect, and how it integrates with payment and invoicing.

How Pricing is Determined

Veriport provides transparent, real-time pricing based on several factors:

  • Test Type and Panel: Regulated vs. non-regulated, urine vs. oral fluid, and the specific panel (e.g., 5-panel DOT, 10-panel + expanded opiates) directly influence the lab fee.
  • Specimen Type: Urine and oral fluid tests may have different base pricing due to collection complexity and lab processing.
  • Collection Site: Fees vary slightly by location (e.g., Patient Service Centers vs. third-party sites) and any site-specific surcharges.
  • Additional Options: Add-ons like instant testing, breath alcohol, or extra analytes increase the total.
  • Volume and TPA Agreements: As a TPA using Veriport, you benefit from negotiated, competitive rates that are typically lower than direct lab pricing or traditional methods.

All prices shown are final (including any applicable taxes if required in your state) and are locked in before payment.

What You'll See on the Pricing Screen

In the order review step, Veriport shows a clear breakdown:

  • Lab Fee: Cost for the laboratory analysis and results reporting (e.g., $XX.XX)
  • Collection Fee: Fee charged by the collection site for performing the specimen collection (e.g., $YY.YY)
  • Total Amount Due: Sum of lab fee + collection fee (plus any tax if applicable)
  • Payment Method: Your saved preferred credit card (or other method) that will be charged automatically
  • Notes: Any discounts, volume pricing indicators, or client-specific billing adjustments (if configured)

Pricing is displayed in real time and reflects current rates—no hidden fees or surprises at invoicing.

Competitive Rates Advantage

Veriport negotiates directly with the integrated laboratory network to offer TPAs some of the most competitive rates available:

  • Lower per-test costs compared to many standalone lab portals or paper-based ordering
  • Bundled lab + collection pricing for simplicity
  • No separate billing from the lab or collector—everything is handled through Veriport
  • Potential for further savings with higher volume or preferred client programs (contact support for details)

This helps TPAs manage costs effectively while passing savings (or maintaining margins) to clients.

Step-by-Step: Reviewing Pricing in the Order Process

  1. Arrive at Pricing Review
    After selecting the collection site, click Continue to reach the "Review Pricing & Payment" or "Order Summary" screen.
  2. Examine the Breakdown
    Review the itemized lab fee, collection fee, and total. Compare against your expected costs or client quotes if needed.
  3. Check for Adjustments
    Look for any notes about client-specific pricing, discounts, or add-ons you may have selected earlier.
  4. Confirm Payment Method
    Verify your saved credit card is correct (you can change it here if needed by selecting "Change Payment Method").
  5. Proceed to Place Order
    If everything looks correct, click Place Order or Confirm & Pay. Veriport will charge your card immediately for the total amount and transmit the order electronically.

Key Considerations

  • Taxes: In states where applicable, sales tax may be added automatically based on the collection site location.
  • Client Billing Flow: The price shown is what Veriport charges you (the TPA). How you bill your client (markup, pass-through, etc.) is managed separately in your client billing settings.
  • Price Changes: Rare, but lab or collection fee rates can update—always review the final amount before confirming.
  • Refunds/Adjustments: If an order is canceled before collection or has issues, contact support for potential refund processing.

Common Issues and Fixes

  • Price higher than expected: Verify test panel/add-ons selected. Contact support to confirm current rates or check for volume discounts.
  • No price displayed: Ensure all prior steps (test type, site) are complete. Refresh or restart the order if needed.
  • Payment method not showing: Return to Settings > Manage Payment Methods to add/verify your card.

Next Steps

After reviewing and understanding the pricing, you're ready to:

  • Complete the payment process using your saved credit card
  • Place the lab order and trigger automatic invoicing

Continue to the next knowledge base article for details on completing payment during lab order placement. If you have questions about specific pricing, rate sheets, or negotiating better rates, reach out to Veriport support.

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