Making Requests
Submitting a New In-Network Service Request (For a Non-lab-based Test)
In-network service requests are fulfilled using the requester’s Point-of-Collection Tests (POCTs), breath alcohol supplies, etc. This article explains how to submit an in-network request for non-lab-based services using your designated supplies. 1. ...
Submitting a New Out-of-Network Service Request (For a Non-lab-based Test)
When requesting a non-laboratory-based test—such as a POCT (Point-of-Care Test) drug test or a breath alcohol test—you’ll complete a slightly different version of the service request form. These tests are typically performed on-site using a ...
Submitting a New Out-of-Network Service Request (For a Lab-based Test)
When requesting a service from an out-of-network provider, you’ll complete a detailed form to define the specifics of the test. This ensures the provider has all the necessary information to complete the request properly. Below is a step-by-step ...
Adding Notes to Test Requests
Veriport allows you to add notes to any test request using the message icon in the Comments column of most tables throughout the Network Dashboard. Notes help you document important information, follow up on tasks, and communicate internally or with ...
Requesting Services from a Provider
As a requester (TPA), you can request services directly from providers (CSPs) listed in either your In-Network Collection Sites or the Out-of-Network Service Providers tables within the Network Dashboard. This allows you to select specific services ...
Delivering an Out-of-Network Test to the Requester
Once you, as a provider (CSP), have completed an out-of-network test request—including lab processing and MRO review—you must deliver the final result back to the requester through Veriport. This step ensures the requester receives verified results ...
Canceling Test Requests: Making & Approving a Cancellation
In the Veriport Network, both requesters (TPAs) and providers (CSPs) have the ability to cancel a test request when necessary. However, the cancellation process is structured to ensure that both parties are informed and agree to the change. This ...